Description

Become the brand of preference in today’s customer-centric era by enabling your customers to seamlessly communicate with you on their channel of choice with Ziwo. Integrate the omnichannel cloud contact center directly with your CRM to streamline, track, and analyze communication data for driving your business operations, marketing, and profitability. Leverage the communication suite’s smart call distribution to direct the customer to the right department, resolve queries quickly, close out leads, and enhance customer satisfaction. Empower your sales agents with the missed call logging and handling feature that automatically creates a callback task and assigns it to the first free agent to ensure no lead slips past your system and your marketing investments do not go down the drain.