CH Assist

Overview

No matter the size or type of your business, you'll always receive high-quality, on-demand support from CloudSouq. But if you need additional guidance for your Colocation, Managed Hosting or Cloud services beyond traditional support, CloudSouq's CH Assist or Service Management team can help. CH Assist takes support to the next level by adding a named team of business and technology experts to your account who act as an extension of your internal IT to proactively and strategically plan, monitor, evaluate and evolve your IT and infrastructure most effectively.
For clients that require continuous hands-on assistance with business, hardware, software, scale, security, network or growth requirements, CH Assist brings a level of governance and consistency to your account that is unparalleled.

What We Do

Real-time Monitoring

CH sophisticated monitoring tools and processes ensures that customer’s cloud environment is tracked and monitored on a real-time basis.
Our monitoring includes not only the base cloud services like servers, load balancers etc but also the application stack, databases etc. thus providing a comprehensive monitoring service.

24x7 Technical Support

CH’s round the clock NOC team provides you with 24x7x365 support for your cloud environment. We have DBAs, Stack Experts, OS Experts in stand-by mode thus ensuring that you have access to best of the support round the clock.

99.95% SLA Promise

At CloudHost we ensure 99.95% SLA coverage to you.

DevOps Support

Its not just managed services. We help you with DevOps support too if needed. This includes full-fledged deployment support during any major or minor releases
Our dedicated DevOps team can be accessed on a 24x7 basis including weekends and public holidays.

Continuous Automation

Automation is good. Every degree of automation helps in better cloud management and lowers the risk of human error.
At CloudHost, we strive to automate our customer’s cloud setup as much as possible. As part our managed services, you will have access to our cloud automation experts.

Monthly Cloud Audits

Audits help us to check the cloud setup and benchmark them on a regular basis.
CloudHost conducts cost, backup, security and usage audits on a monthly basis as part of the managed services. Now you can relax and sit back while we take the complete ownership for your cloud environment.

Technical Account Manager (TAM)

A dedicated TAM who works closely with your team to understand your business challenges. Your TAM serves as your primary support contact for migration, onboarding and setup and provides incident notification, resolution updates and post-incident reviews.

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